Shipping and Return Policy
COVID 19 UPDATE
Due to the extreme care and safety precautions that have been put in place, as well as COVID-19-related industry slowdowns beyond our control, there may be delays on orders. Although we’re doing everything in our power to make sure your packages arrive as soon as possible, we’ve temporarily extended our delivery time frame by 1-2 weeks to adjust to these new circumstances. Please note that when you place an order, there may be a short period before you’re able to track it, due to delays with all major shipping carriers.
Most orders for in-stock items are processed within 3-5 business days, Monday–Friday (excluding holidays).
We ship standard FedEx Ground
Items may be returned within 15 days from the delivery date. If your order is outside this time frame, we will not be able to provide any return, replacement or refund for that order.
Please provide the reason for your return when contacting our customer support team.
If you place an order which contained a promotional code, offer or discount, you will not be refunded for the amount of the code, discount or offer. These discounts were deducted from the original purchase amount.
HOLIDAY RETURN POLICY
Items shipped by shop.offers.com between November 15 and December 31 of this year, may be returned until January 15 of the following year for a full refund, subject to our other return guidelines listed below.
Please contact our customer service team at regarding any requests for returns or refunds. This ensures that requests are handled correctly and to avoid any unnecessary delays in providing your refund.
To be eligible for a return, items must be in the same condition as they were received, including any manuals, cabling and accessories, and in the original packaging.
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once we receive and process your return, you will be notified via email that we have received your item. If the return is in its original condition, a full refund will be processed, and a credit will automatically be applied to your original method of payment.
Items that have been resized, damaged, or otherwise altered after delivery will not be accepted for return.
LATE OR MISSING REFUNDS (IF APPLICABLE)
It may take up to 10 business days for refunds to be posted to your bank statement. If you haven’t received your refund, please contact us at and we will be happy to help resolve the issue.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. Please note, our replacement process requires the original item to be returned prior to shipping the replacement item.
Several types of goods are exempt from being returned:
- Clearance Items are not eligible for return or refund - FINAL SALE
- Perishable Goods such as Food, Plants, Newspapers or Magazines
- Gift Cards
- Software Products
- Health and Personal Care Items
- For safety and sanitary reasons all face covers are final sale. No cancels, returns or replacements.
- Any product from which the UPC code has been removed from its packaging
- Any product for which you have submitted a mail-in rebate
- Items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.
- Any item purchased during the holiday season (October 1-December 24) may be returned up until January 15th of the following year.
- Apparel Exceptions:
- Graphic Tees are printed on demand and cannot be returned.